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THANK YOU EMPIRE FOR SUCH A WONDERFUL EXPERIENCE

THANK YOU EMPIRE FOR SUCH A WONDERFUL EXPERIENCE. The install crew and the top rated customer service is by far the best of any flooring company in the state of Virginia. I live in Norfolk, Virginia and my wife and I can not be more pleased with the carpet we chose and the service we received. Thank you for delivering on your promises. We are definitely customers for life.

Tim V., Virginia

Empire Today Strives For Excellent Service

The entire carpet process was a real pleasure to be involved in for my wife and I. I contacted you via email from your craigslist add and within an hour you had emailed me back information on the carpet and your contact details. We spoke on the phone and via email with questions and you provided the answers every time on the carpet buying and installation process from Empire. We chose a time to meet in our home and you arrived a few minutes early with the samples.

You sat and discussed in detail the carpet, the weight and the pad, as we then moved to measure and give a total cost. You thoroughly explained how that Empire would contact us, prior to let us know the install date. As Kathy had to complete some painting prior to the new carpet being installed.

Over the last weekend, received the call to verify the installation on this past Monday, April 30, 2012. We verified and then Monday am we received a call from the installation team, with their arrival time.

The installers arrived on time, 11:00 am reviewed their work order with Kathy, and verified via phone with Empire as to the exact work being done with her. All furniture was moved very carefully out of each of the rooms, the beds were taken apart as well as even part of the closet rail system in the Master Closet. Within hours the furniture was moved, the old carpet was removed along with the old pad, new pad installed and new carpet installed. The installers were all professional at ALL TIMES, making sure Kathy was involved and seeing what was done. By 3:00 pm, they were all done, carpets even vacuumed and again verified on the phone with Kathy that the installation was done to her satisfaction, the lady on the other end, even asked Kathy to check each corner and the tightness of the carpet. The installers left and Kathy’s comment to me was LOVE IT, LOVE IT, LOVE the new carpet. Jim, I cannot thank you enough for your help and involvement. You can rest assured that we will recommend Empire and you for any future work done by us or our friends in Harrisonburg Va. Please use us as a reference, as in today’s time and with the cost of home repair it is great to use someone with excellent service and knowledge that the work is done right.

Michael L., Virginia

Empire Today Strives For Excellent Service

The entire carpet process was a real pleasure to be involved in for my wife and I. I contacted you via email from your craigslist add and within an hour you had emailed me back information on the carpet and your contact details. We spoke on the phone and via email with questions and you provided the answers every time on the carpet buying and installation process from Empire. We chose a time to meet in our home and you arrived a few minutes early with the samples.

You sat and discussed in detail the carpet, the weight and the pad, as we then moved to measure and give a total cost. You thoroughly explained how that Empire would contact us, prior to let us know the install date. As Kathy had to complete some painting prior to the new carpet being installed.

Over the last weekend, received the call to verify the installation on this past Monday, April 30, 2012. We verified and then Monday am we received a call from the installation team, with their arrival time.

The installers arrived on time, 11:00 am reviewed their work order with Kathy, and verified via phone with Empire as to the exact work being done with her. All furniture was moved very carefully out of each of the rooms, the beds were taken apart as well as even part of the closet rail system in the Master Closet. Within hours the furniture was moved, the old carpet was removed along with the old pad, new pad installed and new carpet installed. The installers were all professional at ALL TIMES, making sure Kathy was involved and seeing what was done. By 3:00 pm, they were all done, carpets even vacuumed and again verified on the phone with Kathy that the installation was done to her satisfaction, the lady on the other end, even asked Kathy to check each corner and the tightness of the carpet. The installers left and Kathy’s comment to me was LOVE IT, LOVE IT, LOVE the new carpet. Jim, I cannot thank you enough for your help and involvement. You can rest assured that we will recommend Empire and you for any future work done by us or our friends in Harrisonburg Va. Please use us as a reference, as in today’s time and with the cost of home repair it is great to use someone with excellent service and knowledge that the work is done right.

Michael L., Virginia

I Have Used Empire Today Several Times

I have now used Empire on two separate occasions for carpet & window treatments. At this time, all of the windows in my new home have been done by Empire. I could not be happier with the service and friendly associates. The guarantee is very solid and the product speaks for itself. People are amazed when they see the windows. I have referred Empire to many friends and would use them again in a minute.

– Lori C., Virginia

Empire Today Service Was Good And The Installation Was Fast

Service was fast and carpets looked good. Was selling my home and three days after installation had an offer on the home. I feel the new carpet was the main selling point with the buyer.

Scott S., Virginia

Empire Today Updated My Cheap Carpet To Quality Carpet

My house had CHEAP white carpets when I moved in that buckled, came up at the baseboards and was soon a tan instead of white. I called Empire Today assuming that I couldn’t afford new carpet. The salesman came out on the date (Thurday) & time (3:00pm) promised. He took the time to understand what I wanted and the type of carpet that fit my need. I told him anything darker than what I had and mid-grade (figuring that was what I could afford) He showed me samples, found the perfect color and showed me I could afford the up-graded carpet and padding at a lot less then expected. He said they could install it the next day, which was bad for me, so he said how about Saturday. I said “GREAT” they acutally work on Saturday. The installers showed up on time, moved the heavy furniture & remove the old carpet. They were pro’s, did a wonderful job, cleaned up all mess & vaccumed. The carpet looks better than the samples and the installation is perfect. I will be calling Empire when I redo the hardwood floors in the bedrooms and the tile in the kitchen, which will be soon because the prices are so good I spent less than I imagined. I have & will recommend them to anyone who need carpet or any other service they provide. I invite people over just to see my new carpet, It has made my house look like a brand new home. I am a Empire Today customer for life. If you need new carpet, wood floors, tile or anything for the home that they offer, don’t shop around – call EMPIRE TODAY first!!!!

Wendie B., Virginia

Our 3 Level Townhouse Looks Like New

We had a 3-level townhouse totally re-carpeted a few weeks ago and must say Empire Today did an outstanding job. The staff was professional, efficient and courteous. We will use Empire Today for any future home needs.

Susan W., Virginia

Reviews By State

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For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.

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