Home » Posts tagged 'Michigan'

Tag Archives: Michigan

We Are Very Happy Customers, Empire

We are very happy customers, but that was not initially the case. We purchased carpet for our entire home, but after 9 months felt the carpet was not wearing well and not of the quality it had been represented to be. We voiced our complaint to Empire, but after an evaluation by an “independent” carpet expert, we were told there was no problem with the carpet. But clearly, in our view, there was. After several conversations with local and corporate customer service reps and management, our issue was resolved.  Our carpet was replaced with lovely new carpet which is substantially better than what was originally delivered. Special kudos to Andrea, from the metro Detroit customer service office, as well as Laura from the corporate office who listened patiently and worked with us to achieve a fair and equitable resolution.  We love our new carpet.

Beverly L., Michigan

Judy From MI Just Loves The Friendly Service!

I love my new carpet and appreciated the friendly sales and service. From the initial phone call to the installation was a very good experience. I am an impatient person so having the carpet installed the next day was fantastic. I would highly recommend Empire Today Thank you.

Judy M., Michigan

We Purchased Our New Home And Needed New Carpet

We recently purchased a home and needed new carpet for the living room, stairs and hallway. We are extremely happy with the job that Empire Today did for our home. From start to finish our Empire representatives did a great job. They were very knowledgeable, efficient and professional. We love our new carpet and will recommend Empire to all of our friends and family.

Pat A., Michigan

Empire Today Provided Us With Great New Carpet

I needed New carpet to replace the 35 year old In door/Out door carpet in our upstairs bedroom/second office. I went to a local home supplier which shall go un-named but very large and popular..uhmmm.

While the sales person was very nice and patient the Installer company was rude and tried to nickel and dime me.

After a short prayer for guidance seriously I felt that I should call Empire Carpet…I had seen their commercials many times. They sent a very courteous salesperson out, Ken Kowalski, that same day who went out of his way to answer my wife’s unlimited questions.

While I probably would of given up on this lady…Ken remained patient and steadfast. After consummating the deal our New carpet was installed the next day. Meanwhile we canceled our order with the other guy. Their rude representative cost them the job.

I have been in business for myself for over 24  years- my company which is a LLC. I am also a Broadcast Major…and I cannot find the words which will adequately express the professionalism and courtesy the work crew exhibited….patient, clean, friendly and they performed above and beyond their duties.

Ronald P., Michigan

We Are Very Happy With The Entire Empire Today Process

Thank you to Empire Today for doing such a great job with our basement carpet! We are very happy with the entire process, and appreciate the extra effort our sales person went to bring back the carpet samples on a weekend so we could see it again with new paint colors. The price was also the most reasonable one we were offered, and we received quotes from a big box store as well as a local retailer.

The installation team was friendly and professional. They worked quickly and efficiently and did not leave a mess.

Tiffany L., Michigan

Reviews By State


Empire is passionate about building customers for life! If you have a question or concern, please visit Empire’s Customer Satisfaction Center or call 800-588-2300.


Empire Today® has been a leading provider of installed home furnishings and home improvements for Over 50 Years.


To schedule an appointment, visit Empire's Online Appointment Center or call 800-588-2300.


For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.


To connect with Empire Today, add us on Facebook, Twitter, or YouTube!