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We are so HAPPY with our new flooring, we had tile, carpet and laminate flooring laid all with in 3 days. Each installer was very polite and professional. We realy have to mention Oscar, Caecar and Hiame they did and excellent job!!! We would surely use Empire Today again. We have been telling all our family and friends about what a GREAT jobs they did for us. THANK YOU!!! Joey G. Castle Rock, CO.
Joey G., Colorado
My experience started with my salesperson – Bob. He was early for his appointment and very knowledgeable regarding warranties, etc. We scheduled the installation appointment and then I was not ready so called customer care. They were happy to reschedule my appointment and actually split it into 2 different installation dates. The first crew (Javier Gonzalez) was very courteous. When the second date came, there was confusion regarding the date and so Elena was able to get a second crew to come in on their day off to keep the appointment (Jose & Eric Alvarado).
I am so pleased as they were open about the fact that the 1st crew had installed the carpet in 1 room incorrectly and so they had to pull up that carpet, make 2 trips to the warehouse to get more carpet, and worked until midnight to get it completed. Gina took the call regarding the corrections on her cell phone after she had already left for the day and called in the warehouse guy (Juan) to come back to the warehouse and cut the additional carpet needed for my installation after he had already left work for the day. All in all, we had several issues that were resolved promptly, professionally, and completely to my satisfaction. Today I have the carpet I ordered, installed properly and am a very happy customer. Thank you for your hard work and professionalism. It is a blessing to find quality people today.
DeeDee H., Colorado