I just want to comment on the excellent customer service we received from a California representative. In March of 2006 we were finishing up a remodel where we doubled square feet in our home to 2278. We used Empire for our all our laminate flooring, carpet, and window treatments. Although Empire was just getting settled in the Bay Area, we had nothing but excellent service and follow up from Empire. Since our install we had to contact Empire for a shade that broke and another time for the baseboard of one section of laminate not staying nailed down. No problem. Empire arranged both times for someone to come right out and remedy the situation – no questions ask. Our sales rep has always provided his cell phone number to us as well, which is usually unheard of in this industry. Thank you so much for a wonderful product and such excellent customer service!
Gina H., California