I needed New carpet to replace the 35 year old In door/Out door carpet in our upstairs bedroom/second office. I went to a local home supplier which shall go un-named but very large and popular..uhmmm.
While the sales person was very nice and patient the Installer company was rude and tried to nickel and dime me.
After a short prayer for guidance seriously I felt that I should call Empire Carpet…I had seen their commercials many times. They sent a very courteous salesperson out, Ken Kowalski, that same day who went out of his way to answer my wife’s unlimited questions.
While I probably would of given up on this lady…Ken remained patient and steadfast. After consummating the deal our New carpet was installed the next day. Meanwhile we canceled our order with the other guy. Their rude representative cost them the job.
I have been in business for myself for over 24 years- my company which is a LLC. I am also a Broadcast Major…and I cannot find the words which will adequately express the professionalism and courtesy the work crew exhibited….patient, clean, friendly and they performed above and beyond their duties.
I highly recommend Empire Carpet…I will refer them over and over and use them again…WOW!!
Ronald P., California
