I just wanted to thank Dan for his excellent customer service skills. An Empire salesman sold us a stair replacement job that Empire cannot be contracted for. Once the entire situation was resolved…Empire refunded part of the total fee paid for the stair replacement and also a fee for the hardwood installation that was no longer needed. Thank you for being fair. We are repeat customers and plan to continue with your services in the future. Dan, a special thank you for your continued follow-through.
Dr. Terri H., Pennsylvania