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As Good As Their Word

I had a Empire install a carpet in my home about 10 months ago. Every time I vacuumed the shedding would be extensive. Finally I called. First they sent a representative over to take samples. Then they sent a outside consultant, a professional, to examine, photo, and sample the rug. Apparently it was defective and the roll was taken out of the factory. Empire is installing a new floor for me. I cannot believe how impressed I am with Empire – they are truly as good as their word and that is so rare. From another place, I might have found myself stuck or at least in a battle. Thank you Empire.
Bob Y., New York


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