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No “Run Around” – No Nonsense – Exceptional Service

My parents spent several months of researching and shopping for carpeting. After shopping all the Big Box and local merchants, they signed a contract and left a deposit with their chosen company. They then proceeded to get the “run around” on their installation. Out of frustration my mother called Empire. In less than one week my parents had a comparable carpet installed and at the same price, but without all the nonsense. I was skeptical because I felt they would have better customer service from a local installer, but I was wrong. All the concerns that I had about my elderly parents being taken advantage of or receiving poor service because of their advancing age, could not have been farther from the truth. Thank you for exceptional service, a great product, expedient installation and no nonsense. The installers who came out went above and beyond the “call of duty” to make sure my parents were taken care of and that they were satisfied. They worked so hard yesterday and my parents and I have big smiles on our faces today. Thank you Empire. Please take the time to acknowledge the the efforts of

your installers. They deserve personal recognition for doing such a wonderful job and for the extra effort they put forth to ensure a wonderful reputation for your company.

Sincerely,

Theresa M., California


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