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Monthly Archives: November 2012

Empire Today’s Sales Associate Was A Delight

Empire Today’s sales associate was a delight to work with and their installers were equally pleasant and professional.

Susan J., California

I Was Very Pleased With Empire Today

I was very pleased with the service of Empire Today, from the initial phone call up to the finished product!  My consultant arrived at the designated time and was able to help me choose the carpet the best met my needs in terms of quality and affordability.  Then the installers called in the morning of the installation date and told me what time they would arrive.  They not only showed up on time but they were pleasant, quick and efficient, and they cleaned up after themselves.  It was a very good experience!

Sandra L., California

Empire Came Out Wednesday & We Had Carpet Saturday

We had Empire come out on a Wednesday and on Saturday we had new our new carpet. That same evening the sales rep called to see if everything had been to our satisfaction.  The service was great, and we loved the installers, double Andres!  They were friendly, professional and pleasant to have in our home, when we require further services we will request the same installers and will use Empire Today.

Thanks for a stress free experience.

Susan T., Washington

We Look Forward To Using Empire Again

I had a water pipe to burst and when I decided to go get new carpet I went to a local Home Depot. First , I wanted wood laminate and the estimator came out and the estimate was totally messed up . The installers suggested that I shouldn’t put laminate on a concrete slab because it was so unlevel. I went back to the store and had to wait for another estimator to come for me to get new carpet. They never called and I failed to mention that this had been going on for about 3 weeks . So , I finally came to my senses and got on line to set up an appointment with Empire Today. Kyle was on time for the appointment that I had scheduled and very helpful in choosing carpet . The installers were on time, and the customer service rep. called me with update on arrival times. I love my new Empire Carpet and it is plush and so neat . I was highly impressed and have been telling everyone I know how great the service with Empire has been. I am looking forward to using them again.

Shelia M., North Carolina

We Love Our New Empire Carpet

Empire Today did a great job on our new carpet, we love it. The installers were very nice and kind while they were here. Thank you so much.

Karen K., Washington

My Empire Experience Went Better Then Expected

My experience started with my salesperson – Bob. He was early for his appointment and very knowledgeable regarding warranties, etc. We scheduled the installation appointment and then I was not ready so called customer care.  They were happy to reschedule my appointment and actually split it into 2 different installation dates. The first crew (Javier Gonzalez) was very courteous.  When the second date came, there was confusion regarding the date and so Elena was able to get a second crew to come in on their day off to keep the appointment (Jose & Eric Alvarado).

I am so pleased as they were open about the fact that the 1st crew had installed the carpet in 1 room incorrectly and so they had to pull up that carpet, make 2 trips to the warehouse to get more carpet, and worked until midnight to get it completed.  Gina took the call regarding the corrections on her cell phone after she had already left for the day and called in the warehouse guy (Juan) to come back to the warehouse and cut the additional carpet needed for my installation after he had already left work for the day.  All in all, we had several issues that were resolved promptly, professionally, and completely to my satisfaction.  Today I have the carpet I ordered, installed properly and am a very happy customer.  Thank you for your hard work and professionalism.  It is a blessing to find quality people today.

DeeDee H., Colorado

Great Price, Next Day Installation, We Love Empire Today

Great price, next day installation and good quality. Our Empire Today rep and installers were professional and easy to work with.

Claudia B., Washington

Georgia Is In Love With Empire Today

I decided to try Empire after seeing the commercial. The salesman was outstanding! He was very detailed and the finished product was just as amazing. I used them for my rental property and I look forward to using them for my own house. By the way – great price!

Sharon B., Georgia

We Are Happy With Our New Carpet

We are very Happy with our new carpet. There is one thing that I dislike, when the carpet gets vacuumed it looks great but then after a day or so it shows the paths of the area were we have walked. This only happens on the dark carpet, not the white. The guys who did the installation were great they worked there butts off all day, moved furniture and put it all back. Thanks!

Elaine W., Illinois

Reviews By State

SATISFACTION

Empire is passionate about building customers for life! If you have a question or concern, please visit Empire’s Customer Satisfaction Center or call 800-588-2300.

EMPIRE TODAY ®

Empire Today® has been a leading provider of installed home furnishings and home improvements for Over 50 Years.

APPOINTMENTS

To schedule an appointment, visit Empire's Online Appointment Center or call 800-588-2300.

ABOUT

For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.

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