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Monthly Archives: November 2012

No “Run Around” – No Nonsense – Exceptional Service

My parents spent several months of researching and shopping for carpeting. After shopping all the Big Box and local merchants, they signed a contract and left a deposit with their chosen company. They then proceeded to get the “run around” on their installation. Out of frustration my mother called Empire. In less than one week my parents had a comparable carpet installed and at the same price, but without all the nonsense. I was skeptical because I felt they would have better customer service from a local installer, but I was wrong. All the concerns that I had about my elderly parents being taken advantage of or receiving poor service because of their advancing age, could not have been farther from the truth. Thank you for exceptional service, a great product, expedient installation and no nonsense. The installers who came out went above and beyond the “call of duty” to make sure my parents were taken care of and that they were satisfied. They worked so hard yesterday and my parents and I have big smiles on our faces today. Thank you Empire. Please take the time to acknowledge the the efforts of

your installers. They deserve personal recognition for doing such a wonderful job and for the extra effort they put forth to ensure a wonderful reputation for your company.

Sincerely,

Theresa M., California

So Excited to Enjoy Empire Carpet

I’m so excited to enjoy my carpet that was installed by Empire. My experiences with your employees was awesome all question answered, I love that your employees educate customers about your products. Amando Rivera employee #1959 and his team was truly kind and very helpful. Keep up the good word thank you empire team.

Theresa P., Illinois

Happy With Empire In Tennessee

Called Empire, Sales Person was over the next day, New carpet installed the very next week. I couldn’t believe it happened even after the installation. Thanks Empire you really stay true to your advertised word.

Chris J., Tennessee

New Frieze Carpet From Empire Today

We had Frieze Carpet installed in our new home last week. Empire Installers came and made our new home look even newer. We will be using this spring when we upgrade our California room. Thanks Empire!!!

Henry S., Indiana

Our Empire Today Service Was Great

The service I got from Empire Today was great. From the first meeting with Ben the sales rep, down to the installation team everything was quick and professional. The carpet is of the highest quality and looks great. the pricing was very competitive also. They took the time to listen to my wants & needs and went above and beyond to meet them both. Thank you Empire today for my great new floors! I will be coming back for more in the future.

Tanya H., Washington D.C.

I Love My New Empire Berber Carpet

I had new Berber Carpet installed by Empire Today last Tuesday morning. I met with Steve the salesperson the night before and he really knew his products. He helped me pick the right product for my home at the right price. The installers showed on time and moved our the furniture and put it back in once installed.

Thanks Empire you have a customer for life.

Heather H., Illinois

I Love My New Empire Berber Carpet

I had new Berber Carpet installed by Empire Today last Tuesday morning. I met with Steve the salesperson the night before and he really knew his products. He helped me pick the right product for my home at the right price. The installers showed on time and moved our the furniture and put it back in once installed.

Thanks Empire you have a customer for life.

Heather H., Illinois

Empire Service Left Me Smiling

We are very happy with the service and carpet from Empire Today, they were able to install next day. The two guys were very nice and they left the area clean. We would recommend them to our friends. :-)

Susie S., Washington

When We Called Empire All Of Our Nerves Were Calmed

When we went to Empire we took a chance on what we thought would be risky. We were wrong, not only did they beat the BIG BOX store prices but I had my new carpet next day which the other stores couldn’t do. Thanks Empire Today we will be coming back for more!!

Greg L., Florida

Empire Was Just Great

The sales person that came out was really great, knowledgeable and helpful. he really helped us pick the right carpet for our home. Thanks Empire!!

Dee Dee T., Illinois

Reviews By State

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Empire Today® has been a leading provider of installed home furnishings and home improvements for Over 50 Years.

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ABOUT

For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.

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