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Monthly Archives: July 2012

Empire Today Strives For Excellent Service

The entire carpet process was a real pleasure to be involved in for my wife and I. I contacted you via email from your craigslist add and within an hour you had emailed me back information on the carpet and your contact details. We spoke on the phone and via email with questions and you provided the answers every time on the carpet buying and installation process from Empire. We chose a time to meet in our home and you arrived a few minutes early with the samples.

You sat and discussed in detail the carpet, the weight and the pad, as we then moved to measure and give a total cost. You thoroughly explained how that Empire would contact us, prior to let us know the install date. As Kathy had to complete some painting prior to the new carpet being installed.

Over the last weekend, received the call to verify the installation on this past Monday, April 30, 2012. We verified and then Monday am we received a call from the installation team, with their arrival time.

The installers arrived on time, 11:00 am reviewed their work order with Kathy, and verified via phone with Empire as to the exact work being done with her. All furniture was moved very carefully out of each of the rooms, the beds were taken apart as well as even part of the closet rail system in the Master Closet. Within hours the furniture was moved, the old carpet was removed along with the old pad, new pad installed and new carpet installed. The installers were all professional at ALL TIMES, making sure Kathy was involved and seeing what was done. By 3:00 pm, they were all done, carpets even vacuumed and again verified on the phone with Kathy that the installation was done to her satisfaction, the lady on the other end, even asked Kathy to check each corner and the tightness of the carpet. The installers left and Kathy’s comment to me was LOVE IT, LOVE IT, LOVE the new carpet. Jim, I cannot thank you enough for your help and involvement. You can rest assured that we will recommend Empire and you for any future work done by us or our friends in Harrisonburg Va. Please use us as a reference, as in today’s time and with the cost of home repair it is great to use someone with excellent service and knowledge that the work is done right.

Michael L., Virginia

Empire Today Strives For Excellent Service

The entire carpet process was a real pleasure to be involved in for my wife and I. I contacted you via email from your craigslist add and within an hour you had emailed me back information on the carpet and your contact details. We spoke on the phone and via email with questions and you provided the answers every time on the carpet buying and installation process from Empire. We chose a time to meet in our home and you arrived a few minutes early with the samples.

You sat and discussed in detail the carpet, the weight and the pad, as we then moved to measure and give a total cost. You thoroughly explained how that Empire would contact us, prior to let us know the install date. As Kathy had to complete some painting prior to the new carpet being installed.

Over the last weekend, received the call to verify the installation on this past Monday, April 30, 2012. We verified and then Monday am we received a call from the installation team, with their arrival time.

The installers arrived on time, 11:00 am reviewed their work order with Kathy, and verified via phone with Empire as to the exact work being done with her. All furniture was moved very carefully out of each of the rooms, the beds were taken apart as well as even part of the closet rail system in the Master Closet. Within hours the furniture was moved, the old carpet was removed along with the old pad, new pad installed and new carpet installed. The installers were all professional at ALL TIMES, making sure Kathy was involved and seeing what was done. By 3:00 pm, they were all done, carpets even vacuumed and again verified on the phone with Kathy that the installation was done to her satisfaction, the lady on the other end, even asked Kathy to check each corner and the tightness of the carpet. The installers left and Kathy’s comment to me was LOVE IT, LOVE IT, LOVE the new carpet. Jim, I cannot thank you enough for your help and involvement. You can rest assured that we will recommend Empire and you for any future work done by us or our friends in Harrisonburg Va. Please use us as a reference, as in today’s time and with the cost of home repair it is great to use someone with excellent service and knowledge that the work is done right.

Michael L., Virginia

I love My New Empire Carpet

I LOVE my new carpet! Cary, our salesperson, was so helpful and really worked with us to make sure we stayed in our budget, but got the carpet and pad we wanted! Thank you so very much!

Lindsay S., North Carolina

Empire Installation Impressed Me

I was impressed by installers of carpet on professional installation of 1500 sq.ft. job. excellant , Indianapolis office was informative on the process of handling of order, nothing else to say but very impressive the way the total project was handled thank you ,all that was involved

Jay V., Indiana

Empire Today Has Great Service Management

Great service manager communication – thank you Bill. My initial scheduling experience was not favorable but the service manager stepped in and resolved the issue immediately. I had 6 rooms of carpeting installed next day. The installers were courteous, friendly, and the workmanship is excellent. My entire family is very pleased with our new carpet.

Sherri M., Illinois

We Were Totally Satisfied With Empire Today

I was totally satisfied with the purchase for the carpet for my home. We had a “wearing” problem in front of a recliner chair within  months of the installation and they sent a rep right out to access the problem and the whole room was replaced with no hassle…..FREE….I would totally recommend them.

Stewart P., New Hampshire

Empire Today Service Is Second To None

I have nothing but praise for Empire Today. Their service is second to none and their pricing is extremely competitive. I had someone come out to measure and right away, they set up the re-measure on the same day. The re-measure happened as promised and the blinds were ordered. They came in late, but the guy doing my install fit me in on the day I wanted. It was much appreciated and I highly recommend them! You will not be disappointed.

Patrick D., Washington D.C.

Empire Today Was Professional And Efficient

Empire Today was a very good experience for us. The man who put up our Blinds and Carpet was very nice and got the job done in one day. I will definitely use them again.

Sandela A., New Jersey

From Step One To The Finish Empire Today Was Great

Our experience with Empire Today was a very pleasant experience from beginning to end. The salesperson made our in home flooring selection experience fun and easy. The installers for the carpet and laminate flooring were professional and pleasant to have working in our home. We also had special order window treatments and they were installed in a timely manner. We will tell all our friends and anyone who will listen how wonderful we were treated by Empire Today.

Rod A., Washington

The Empire Today Process Was Painless

The whole process was painless. All appointments were on time and every person was personable, polite and helpful. All of my questions were answered. I’m delighted with my new Carpet.

– Candy S., Illinois

Reviews By State

SATISFACTION

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EMPIRE TODAY ®

Empire Today® has been a leading provider of installed home furnishings and home improvements for Over 50 Years.

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To schedule an appointment, visit Empire's Online Appointment Center or call 800-588-2300.

ABOUT

For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.

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