We contacted Empire after just buying our home. Our experience was awesome! Our sales women was great. They were able to come out next day and finish in one day. It looks great!! We did however end up having an issue with some of the carpet; it was fraying. They were still awesome. They sent someone out the next day. He was honest and said if we don’t replace it this will continue to be a problem. He contacted his boss and a couple of days later they replaced the entire room. They even asked if I wanted them to bring new samples out to change it throughout the house.
We have it in our entire house over 3000 sq feet it was just a bad section. Great job Empire!!!
Melissa P., California
The representative came to our home very quickly and was extremely personable and knowledgeable. Our beautiful carpet was installed the next day and we are extremely happy with how it looks. Very efficient! Would likely use them again.
Vivian D., Illinois
I was skeptical with a flooring company coming to my home to purchase carpeting. However, the salesperson made the whole experience very comfortable. There was no pressure to purchase! He spent time getting to know how the rooms were used and made great suggestions. There was a wide selection of samples and price ranges. After I found a cayrpet to fit my needs, I was completely surprised to find they would actually install the next day.
The installer were extremely professional and respectful of my belongings. I’ve had carpeting installed in my prior homes and it was never this perfect and painless!
Jeffery H., Texas
Excellent service . Selected gray stainmaster carpet for entire mobile home. The installation went without a hitch. Installers came and went straight to work. They were polite and efficient,moved and replaced all furniture,took away old carpet Entire process took about 4 hours I would use Empire again if necessary.
Mary T., Connecticut
I thought the ads must be a joke – but decided to call and find out what the “catch” was. There was none! A gentleman came to the house on a Saturday, showed us a variety of carpets, measured, and on Monday – before I got home from work we had beautiful new carpet! I highly recommend the company – both the sales people and those that install it.
Marge B., California
Great experience using Empire. Skeptical at first but the sales rep came the next day, and showed us the samples of carpet and took his time answering our questions. We initially wanted to purchase carpet for a bedroom and hall. We ended up adding our living room because the price was right. We totally enjoy the new carpet and will be using Empire again for other flooring in our home.
Shane K., Texas
FANTASTIC JOB!!!! From the meeting with our salesperson (Robert G.) to the installation of both carpet and laminate flooring, everything was perfect. Everyone we dealt with was courteous and professional. It’s easy to understand how Empire has stayed in business for over 50 years. We highly recommend Empire.
Ken W., California
The entire carpet process was a real pleasure to be involved in for my wife and I. I contacted you via email from your craigslist add and within an hour you had emailed me back information on the carpet and your contact details. We spoke on the phone and via email with questions and you provided the answers every time on the carpet buying and installation process from Empire. We chose a time to meet in our home and you arrived a few minutes early with the samples.
You sat and discussed in detail the carpet, the weight and the pad, as we then moved to measure and give a total cost. You thoroughly explained how that Empire would contact us, prior to let us know the install date. As Kathy had to complete some painting prior to the new carpet being installed.
Over the last weekend, received the call to verify the installation on this past Monday, April 30, 2012. We verified and then Monday am we received a call from the installation team, with their arrival time.
The installers arrived on time, 11:00 am reviewed their work order with Kathy, and verified via phone with Empire as to the exact work being done with her. All furniture was moved very carefully out of each of the rooms, the beds were taken apart as well as even part of the closet rail system in the Master Closet. Within hours the furniture was moved, the old carpet was removed along with the old pad, new pad installed and new carpet installed. The installers were all professional at ALL TIMES, making sure Kathy was involved and seeing what was done. By 3:00 pm, they were all done, carpets even vacuumed and again verified on the phone with Kathy that the installation was done to her satisfaction, the lady on the other end, even asked Kathy to check each corner and the tightness of the carpet. The installers left and Kathy’s comment to me was LOVE IT, LOVE IT, LOVE the new carpet. Jim, I cannot thank you enough for your help and involvement. You can rest assured that we will recommend Empire and you for any future work done by us or our friends inHarrisonburgVa.Please use us as a reference, as in today’s time and with the cost of home repair it is great to use someone with excellent service and knowledge that the work is done right.
Michael J., Washington
I needed New carpet to replace the 35 year old In door/Out door carpet in our upstairs bedroom/second office. I went to a local home supplier which shall go un-named but very large and popular..uhmmm.
While the sales person was very nice and patient the Installer company was rude and tried to nickel and dime me.
After a short prayer for guidance seriously I felt that I should call Empire Carpet…I had seen their commercials many times. They sent a very courteous salesperson out, Ken Kowalski, that same day who went out of his way to answer my wife’s unlimited questions.
While I probably would of given up on this lady…Ken remained patient and steadfast. After consummating the deal our New carpet was installed the next day. Meanwhile we canceled our order with the other guy. Their rude representative cost them the job.
I have been in business for myself for over 24 years- my company which is a LLC. I am also a Broadcast Major…and I cannot find the words which will adequately express the professionalism and courtesy the work crew exhibited….patient, clean, friendly and they performed above and beyond their duties.
Ronald P., Michigan
Empire Today did the outstanding job on installing both hardwood flooring and carpet for us. I couldn’t believe how smooth the whole installation experience is. They’ve done a very high quality work. We really appreciate the great service provided by Empire Today!
Chris L., Washington