My goal was to refresh a 40 year old home with new carpets and flooring on a “budget!” Not an easy task UNTIL we met Ghost Star Morgan from Empire! As a sales professional/sales trainer fresh from 25 years in “corporate america,” I am candid and forthcoming with any sales representative I engage to make a personal, consumer purchase. In this competitive marketplace, I expect a consultative approach, candor, needs probing, excellent customer service & follow-up, value-added benefits and product knowledge that will help guide me toward an informed buying decision.
Without question, I witnessed all of these professional sales qualities in GhostStar! Additionally, she exhibited a warm enthusiasm in her representation of Empire Today that I want to bring to the attention of management.
Bottom-line: From POS through installation, Ghost Star was available to help meet my needs successfully. Also, the Installation Crews were respectful of our home and did an excellent job.
I would not hesitate to refer associates, friends or family directly to GhostStar Morgan and Empire Today! THANK YOU!
Patti R., Washington
I was impressed by the installers and their professional installation of 1500 square feet of carpet. Your Indianapolis office was informative on the process of handling our order. Nothing more to say except say they were very impressive with the way the entire project was handled thank you Empire Today.
Javier S., Indiana
I had hardwood flooring installed by Nicholas and his crew, Moses, Miguel and Irias. They were professional,punctual and extremely efficient. My experience with Empire Today was wonderful, from the sales person down to the installers. The hard wood flooring took two days for four rooms, carpeting done by Saul and his crew was finished in two hours and an excellent job, again efficient, courteous and punctual. I would highly recommend Empire Today.
Carol U., California
I just wanted to thank Dan for his excellent customer service skills. An Empire salesman sold us a stair replacement job that Empire cannot be contracted for. Once the entire situation was resolved…Empire refunded part of the total fee paid for the stair replacement and also a fee for the hardwood installation that was no longer needed. Thank you for being fair. We are repeat customers and plan to continue with your services in the future. Dan, a special thank you for your continued follow-through.
Dr. Terri H., Pennsylvania
We have always seen Empire Today’s commercials in the morning and we recently bought a house and the first thought was to call Lowe’s. We did and we also wanted a 2nd opinion. We called Empire and with our long work hours were pleasantly surprised that they could accommodate a 7 – 9pm estimate time. We signed up that night at 10:30pm and the carpet crew and tile crew were there at 9:30am the next morning! We were extremely impressed with Sarkis our sales associate for his honesty and feedback. We were very impressed with both carpet and tile crews – Rueben, Martin, Jose, Able, Frankie, and Chalib for their professionalism, work ethic and perfection with installing our carpet and tile in our 3300 sq foot house. They would not take a break even though we bought lunch and drinks for them. They would show us what they were doing and what we were appreciative of most is that they all said they had worked for Empire for a minimum of 9 years. Experience is important and they all said they love what they do. That is service. My husband and I work in service industries and we would rate them excellent. Thank you and we will be referring Empire, but especially, Sarkis, Rueben and Able’s crews for the experience.
Janice D., California
I know Empire Today From Television Adds. I called to make an appointment and that day a sales associate came to me house . The next morning workers came and installed the carpet and floor. After three months I called Amanda (Sales Associate) again and she came the very next day and took the rooms measurements for a new room we wanted carpet in. The very next day (Yet Again) the workers were there the next morning . I chose empire twice because I can trust their fast professional and quality work, PLUS they give you a warranty. I will recommended Empire Today to anyone that needs flooring and carpet installed.
Maciej W., Minnesota
I had wall to wall carpeting installed in my house Empire came and the next day the installers were fabulous they worked 4hour on 4rooms never took a break. They moved our furniture vacuumed the floors and took the old carpets ou to the curb, they were outstanding and the carpet were superb if you drop a drink on them it bubbles up and is so easiy to wipe up the mess, Iam so pleased with Empire I couldn’t wait to compliment the two installers to there employer.
Carol J., New York
My house had CHEAP white carpets when I moved in that buckled, came up at the baseboards and was soon a tan instead of white. I called Empire Today assuming that I couldn’t afford new carpet. The salesman came out on the date (Thurday) & time (3:00pm) promised. He took the time to understand what I wanted and the type of carpet that fit my need. I told him anything darker than what I had and mid-grade (figuring that was what I could afford) He showed me samples, found the perfect color and showed me I could afford the up-graded carpet and padding at a lot less then expected. He said they could install it the next day, which was bad for me, so he said how about Saturday. I said “GREAT” they acutally work on Saturday. The installers showed up on time, moved the heavy furniture & remove the old carpet. They were pro’s, did a wonderful job, cleaned up all mess & vaccumed. The carpet looks better than the samples and the installation is perfect. I will be calling Empire when I redo the hardwood floors in the bedrooms and the tile in the kitchen, which will be soon because the prices are so good I spent less than I imagined. I have & will recommend them to anyone who need carpet or any other service they provide. I invite people over just to see my new carpet, It has made my house look like a brand new home. I am a Empire Today customer for life. If you need new carpet, wood floors, tile or anything for the home that they offer, don’t shop around – call EMPIRE TODAY first!!!!
Wendie B., Virginia
We would like to say what a wonderful experience we had with your salesman Mike Siebert the other day when purchasing carpet for our house. he has such a vibrant personality and is very quick with facts and can answer any question. the whole experiene was a pleasure and not a hassle. also thanks for the great deal we got. bob Gorecki
Bob & Vicki G., Illinois
We are thrilled with the quality of our new carpet, it is beautiful. The salesman came to our home and he was very helpful, a very nice person, very knowledgeable. We never felt like we were just another customer. The installers were at our house on time; they were professional, worked quickly and did a great job. Over all it was the best experience ever with getting new carpet.
Phyllis D., Connecticut