WOW! Everything that our sales rep, Norb Gonzales promised us came true…. He worked with us for the best deal and best products for our home in Corona, CA. He said that all the work could be done in one day and that we didn’t have to worry about a thing. I could not conceive of how they could complete removing our very old carpet and replace the flooring in the living room/hall with laminate and all three bedrooms with new carpet, including closets! WOW! He was right. All our work was completed in one day and we are thrilled. Thanks Norb
Pamela Z., California
We were looking for someone to install carpets in our new condo. Part of the process was taking up some laminate flooring. Not knowing where to begin, we remembered the advertising on television from Empire Today. We called them and explained what we were looking for. From the first contact we made for an estimate to the actual installation, we were inpressed! All personnel were highly professional, on time and completed the project quickly and with expertise. Clean up was awesome not just in our condo but the hallway and loading area outside. There was a defect in one of the carpets that you could not see at first and when I notified the company a couple days later they quickly sent out an inspector who verified that the carpet needed to be replaced. No hassle! It was replaced within two days and now looks perfect. I must say that the appointment center, the salesperson who came out, the installers, the inspector and the customer service department were all very caring people who demonstrated they wanted everything to be perfect for us and proceeded accordingly and in a professional and very timely manner. I was quite impressed and would certainly recommend Empire to anyone who is looking for a reputable company with outstanding service, follow through and product. I might also add that their prices were very comparable to other estimates we received from companies.
Don G., Washington
Just to say a few words, my treatment from the minute I called Empire to completion of my carpet installation was excellent. The installers were on time and worked hard until completion. Their work was excellent. My dealings with Marialene, the estimator, was thorough and efficient. I had my living, dining and one bedroom carpeted. I’m planning to go back to Empire to have my second bedroom done. I’m sure the experience will be great.
Cheryl O., Washington
The most impressive part of the whole process was the fact that the installers called 1/2 hour before our scheduled appointment time to tell us they were on their way! That established “peace of mind” knowing we weren’t going to be sitting at home half the day waiting on their arrival. The only down side of the new carpet, is the wife made me go out and buy new living room furniture.
Art H., California
My house flooded in 12/11. My family, including an infant, had to be moved to a motel. The week from Hades! I have a disability so I just had to watch as others tried to save things, clean, do repairs. I felt totally overwhelmed & helpless-the stress was incredible. I have limited income & Empire Today was tremendously creative to work out the financial end of things. Within a week, the cleaners had come & carpet was installed. They would have come sooner had the area been ready for installation. I dealt with Bill in the South Seattle office. I credit his efforts to relieving much of my mental duress. He kept in touch for updates & I knew relief was in sight. Thank you Bill & THANK YOU EMPIRE CARPETS!!!
Julie H., Washington
Thank you to Empire Today for doing such a great job with our basement carpet! We are very happy with the entire process, and appreciate the extra effort our sales person went to bring back the carpet samples on a weekend so we could see it again with new paint colors. The price was also the most reasonable one we were offered, and we received quotes from a big box store as well as a local retailer.
The installation team was friendly and professional. They worked quickly and efficiently and did not leave a mess.
Tiffany L., Michigan
WOW! Everything that our sales rep, Norb Gonzales promised us came true. He worked with us for the best deal and best products for our home in Corona,CA. He said that all the work could be done in one day and that we didn’t have to worry about a thing. I could not conceive of how they could complete removing our very old carpet and replace the flooring in the living room/hall with laminate and all three bedrooms with new carpet, including closets! WOW! He was right. All our work was completed in one day and we are thrilled. Thanks Norb!
Pamela Z., California
I had my large home completely re-carpeted in three different chunks because I wanted to make sure Empire Today was the way to go. Each time the service and quality proved to be outstanding. It’s sort of like going out to eat and being waited on. The attention to service and job satisfaction is just as important to Empire as it is to myself. So, forget Home Depot! Forget Loews! Just hire Empire and you can be sure the job will get done right the first time and every time. I’ve proven that myself.
Paul O., Texas
I had never purchased a home product, such as carpeting, before, and was very nervous about having a company name like Empire Today handling my carpet installation. But they were fantastic. The customer rep was on time, professional, and friendly. He did not hassle me about other products and services, and helped me select the product that best suited my needs (I have a dog who just had puppies, and was concerned about pet damage). The installers were on time and finished the job quickly and professionally! I am so impressed with the service that I received, and give my highest recommendation for anyone shopping for carpeting.
Carolyn L., Indiana
I JUST HAD 3 ROOMS OF CARPETING INSTALLED IN MY NEW APARTMENT. IT LOOKS & FEELS FABULOUS.
THE 2 INSTALLERS WERE EXTREMLY PROFESSIONAL & KNOWLEGEABLE.
THEY EXPLAINED EVERYTHING THEY WERE DOING.
THE DID A VERY CLEAN & PERFECT JOB.
I WOULD RECCOMEND EMPIRE TO ANYONE WHO IS LOOKING FOR FABULOUS CARPETING & INSTALLATION.
Jason T., New Jersey