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A Very Happy Customer

A very Happy Customer……

I think I have a  little different story, and I feel that I have to share my experience. We needed new carpet in our family room I seen the ads on TV and thought I would give Empire a try. I called the number from the TV and set up a appointment. My salesman came and he was great we picked out a carpet and it was installed 2 days later. I just absolutely  hated it. I thought oh my gosh I just spent this money for something that I just hate. I called my salesman and told him that I really was not happy at all with the carpet it was not what I expected. He apologized and said that he would call me back. Not long after a customer service rep called and talked to me about everything, she then told me that she would have Brandon my salesman call me and set up a time to come back out so that I could pick out a new carpet. I thought wow, they are going to let me replace this carpet. Brandon came over the next business day and told me that they would replace all the carpet that was installed and even gave me a upgrade a no additional charge and this was because we did have a little mishap that was quickly fixed. Within 2 days they came out and replaced the carpet. The new carpet is wonderful, I have never seen a company that truly wants you to be happy with your purchase. I still cannot believe that they replaced the carpet. I would recommend them to everyone. They truly do want to make the customer happy! Thank you Charlotte Empire Today and thank you Brandon. I truly am happy now :)

Brenda H., North Carolina

Professional, Fast, Beautiful – Thank You Empire!

Thank you Empire! Professional, fast and beautiful. There were a couple of bumps along the way, but, they provided a solution in a fast and professional manner.
Excellent company to work with!
Debra P., North Carolina

We Look Forward To Using Empire Again

I had a water pipe to burst and when I decided to go get new carpet I went to a local Home Depot. First , I wanted wood laminate and the estimator came out and the estimate was totally messed up . The installers suggested that I shouldn’t put laminate on a concrete slab because it was so unlevel. I went back to the store and had to wait for another estimator to come for me to get new carpet. They never called and I failed to mention that this had been going on for about 3 weeks . So , I finally came to my senses and got on line to set up an appointment with Empire Today. Kyle was on time for the appointment that I had scheduled and very helpful in choosing carpet . The installers were on time, and the customer service rep. called me with update on arrival times. I love my new Empire Carpet and it is plush and so neat . I was highly impressed and have been telling everyone I know how great the service with Empire has been. I am looking forward to using them again.

Shelia M., North Carolina

We Went With Empire Today For Our Newly Built Home

Empire Today was very courteous and professional to deal with as I carpeted my newly built home.  Perhaps the best part was that the installation itself was done very cleanly, with no seams showing and the crew was very careful not to scuff newly painted moldings etc.

It was very easy, our sales man came over, showed us several samples and then as we were deciding on the top 3-5 he measured everything up.  He then presented us with pricing and option and the process was very efficient and the prices were quite reasonable.  We will likely call  Empire Today for all carpet and flooring from now on.

Tad S., North Carolina

I love My New Empire Carpet

I LOVE my new carpet! Cary, our salesperson, was so helpful and really worked with us to make sure we stayed in our budget, but got the carpet and pad we wanted! Thank you so very much!

Lindsay S., North Carolina

We Just Love Our New Empire Today Carpet

I LOVE my new carpet! Cary, our salesperson, was so helpful and really worked with us to make sure we stayed in our budget, but got the carpet and pad we wanted! Thank you so very much!

Lindsey S., North Carolina

We Were So Impressed With Empire Today

We were so impressed with Empire Today! Being a household with two working professionals, finding a time that works for us can be difficult. Having an evening sales appointment worked perfectly! Our sales person was very patient and thorough. We really felt like he wanted to work with us and provided a low pressure experience. The hardwood installers were so fast (they finished in one day!) and did a beautiful job. The carpet installers were also extremely fast and did excellent work. The prices are amazing, especially considering the high quality of the products. We will definitely use them again in the future!

Kimberly W., North Carolina

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Empire is passionate about building customers for life! If you have a question or concern, please visit Empire’s Customer Satisfaction Center or call 800-588-2300.


Empire Today® has been a leading provider of installed home furnishings and home improvements for Over 50 Years.


To schedule an appointment, visit Empire's Online Appointment Center or call 800-588-2300.


For Over 50 Years, Empire Today® has been providing customers across America with quality, name-brand products at great prices. Empire Carpet® provides services to residential and business customers with a wide selection of products suitable for homes, small businesses, organizations and commercial applications.

Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. Empire provides shop-at-home convenience or on-site consultation, next day professional installation on many products, quality products at great prices, and world-class service to more than 55 metropolitan areas in the United States. With over one million satisfied customers, Empire Today is dedicated to customer satisfaction.


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