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Great experience! The Sales Rep. was friendly, knowledgable and not pushy. The installers were quick, clean and polite. My carpet looks great. It was definately a no fuss no, muss experience. I would highly recommend Empire to all my friends and family
Debbie S., California
What else can you say about Empire Today other than excellent. My Empire Flooring sales associate was awesome. I was not rushed when making my decision as I went back and forth deciding between carpet or hardwood floors. I ended up doing carpet in two rooms and wood floors in one. The Empire Flooring installers were very knowledgeable and did an excellent job. Empire Today is the best!
Edward A., California
We have been wanting carpet for a while now! I had heard good things about Empire, so we decided to schedule an in-home estimate. Steven Simpson came to our home on a Friday evening. He spent a lot of time with us explaining all about Empire Today and offering many options. My husband and I were very impressed with Steve and gave him the green light the following day. We planned for our new plush carpet to be installed just five days after we had our consultation. The installers came right on time and were very kind and courteous! We had just over 1300 sq ft for them to carpet. They began at 9:00AM and were done at 3:00PM. The three men that came to put in our new carpet were awesome! They moved out all of our big furniture items, quickly and carefully. I highly recommend Empire Today for your carpet needs!!! My family and I are all so happy with the results!!! Thank you so much Steve for everything! We LOVE our new carpet!!!
Kelly M., California
It was a very pleasant experience for us using Empire Today for the very first time. The staff was very professional, from the sales representative David, to the carpet and flooring installers. We replaced the carpet and flooring in our entire house and the results are incredible. Thank you Empire Today for making our house a home that we can be very proud of.
Neil M., California
I have to say I was surprisingly satisfied with Empire. I expected to pay much more with Empire than I would using the services of a Friend of a Friend. But Empire was not only able to beat my friends prices, but with the added warranty and customer service, using Empire became a no brainer. The carpet was ready to be installed the next day. The installers were very professional and polite. I would definitely recommend Empire to my friends and family.
Jeuel H., California
My parents spent several months of researching and shopping for carpeting. After shopping all the Big Box and local merchants, they signed a contract and left a deposit with their chosen company. They then proceeded to get the “run around” on their installation. Out of frustration my mother called Empire. In less than one week my parents had a comparable carpet installed and at the same price, but without all the nonsense. I was skeptical because I felt they would have better customer service from a local installer, but I was wrong. All the concerns that I had about my elderly parents being taken advantage of or receiving poor service because of their advancing age, could not have been farther from the truth. Thank you for exceptional service, a great product, expedient installation and no nonsense. The installers who came out went above and beyond the “call of duty” to make sure my parents were taken care of and that they were satisfied. They worked so hard yesterday and my parents and I have big smiles on our faces today. Thank you Empire. Please take the time to acknowledge the the efforts of
your installers. They deserve personal recognition for doing such a wonderful job and for the extra effort they put forth to ensure a wonderful reputation for your company.
Theresa M., California
Empire Today’s sales associate was a delight to work with and their installers were equally pleasant and professional.
Susan J., California
I was very pleased with the service of Empire Today, from the initial phone call up to the finished product! My consultant arrived at the designated time and was able to help me choose the carpet the best met my needs in terms of quality and affordability. Then the installers called in the morning of the installation date and told me what time they would arrive. They not only showed up on time but they were pleasant, quick and efficient, and they cleaned up after themselves. It was a very good experience!
Sandra L., California
My husband and I had Empire install carpet in our basement this December. They did such a great job…FAST…that we decided to have them do the rest of the house too. In 10 years…when we decide to replace the carpet…we will call Empire again. I have no doubt they will do the same amazing job that they did this time.
Rosann I., Washington
We contacted Empire Today after just buying our home. Our experience was awesome and our sales woman was great. They were able to come out the next day and finish in one day. Our new carpet looks great! We did however end up having an issue with some of the carpet fraying. Empire Today was still awesome and sent someone out the next day. He was honest and said if we don’t replace the carpet this will continue to be a problem. He contacted his boss and a couple of days later they replaced the entire room. They even asked if I wanted them to bring new samples out to change it throughout the house. We have the new carpet in our entire house. Great job Empire Today!
Melissa P., California