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We are very happy customers, but that was not initially the case. We purchased carpet for our entire home, but after 9 months felt the carpet was not wearing well and not of the quality it had been represented to be. We voiced our complaint to Empire, but after an evaluation by an “independent” carpet expert, we were told there was no problem with the carpet. But clearly, in our view, there was. After several conversations with local and corporate customer service reps and management, our issue was resolved. Our carpet was replaced with lovely new carpet which is substantially better than what was originally delivered. Special kudos to Andrea, from the metro Detroit customer service office, as well as Laura from the corporate office who listened patiently and worked with us to achieve a fair and equitable resolution. We love our new carpet.
Beverly L., Michigan
I love my new carpet and appreciated the friendly sales and service. From the initial phone call to the installation was a very good experience. I am an impatient person so having the carpet installed the next day was fantastic. I would highly recommend Empire Today Thank you.
Judy M., Michigan
We recently purchased a home and needed new carpet for the living room, stairs and hallway. We are extremely happy with the job that Empire Today did for our home. From start to finish our Empire representatives did a great job. They were very knowledgeable, efficient and professional. We love our new carpet and will recommend Empire to all of our friends and family.
Pat A., Michigan
I needed New carpet to replace the 35 year old In door/Out door carpet in our upstairs bedroom/second office. I went to a local home supplier which shall go un-named but very large and popular..uhmmm.
While the sales person was very nice and patient the Installer company was rude and tried to nickel and dime me.
After a short prayer for guidance seriously I felt that I should call Empire Carpet…I had seen their commercials many times. They sent a very courteous salesperson out, Ken Kowalski, that same day who went out of his way to answer my wife’s unlimited questions.
While I probably would of given up on this lady…Ken remained patient and steadfast. After consummating the deal our New carpet was installed the next day. Meanwhile we canceled our order with the other guy. Their rude representative cost them the job.
I have been in business for myself for over 24 years- my company which is a LLC. I am also a Broadcast Major…and I cannot find the words which will adequately express the professionalism and courtesy the work crew exhibited….patient, clean, friendly and they performed above and beyond their duties.
Ronald P., Michigan
Thank you to Empire Today for doing such a great job with our basement carpet! We are very happy with the entire process, and appreciate the extra effort our sales person went to bring back the carpet samples on a weekend so we could see it again with new paint colors. The price was also the most reasonable one we were offered, and we received quotes from a big box store as well as a local retailer.
The installation team was friendly and professional. They worked quickly and efficiently and did not leave a mess.
Tiffany L., Michigan