Empire Carpet Customer Stories and Reviews | Empire Today

Empire Carpet has been serving our customers diligently for over 50 years. Explore real customer stories that honestly state their opinions about our products and services.

Empire Delivers With A Strong Product At A Fair Price

We had used Empire about 20 years ago to Carpet our old home. Back then, we had kids and pets that ripped up the carpet pretty bad over time. Needless to say, since the children were out of the house and pets long gone we needed a smaller home. Once we found our new house we wanted to re carpet the entire downstairs which we thought would be a grueling process, but it wasn’t. We made an appointment, had a salesmen at our house the next day and the installers there by the end of the week. The price was fair, the product is strong and we are grateful to Empire Today for coming through 2 decades later.

Marshall & Kate K., Florida

As Good As Their Word

I had a Empire install a carpet in my home about 10 months ago. Every time I vacuumed the shedding would be extensive. Finally I called. First they sent a representative over to take samples. Then they sent a outside consultant, a professional, to examine, photo, and sample the rug. Apparently it was defective and the roll was taken out of the factory. Empire is installing a new floor for me. I cannot believe how impressed I am with Empire – they are truly as good as their word and that is so rare. From another place, I might have found myself stuck or at least in a battle. Thank you Empire.
Bob Y., New York

Professional, Fast, Beautiful – Thank You Empire!

Thank you Empire! Professional, fast and beautiful. There were a couple of bumps along the way, but, they provided a solution in a fast and professional manner.
Excellent company to work with!
Debra P., North Carolina

Friendly, Knowledgeable, Not Pushy

Great experience! The Sales Rep. was friendly, knowledgable and not pushy. The installers were quick, clean and polite. My carpet looks great. It was definately a no fuss no, muss experience. I would highly recommend Empire to all my friends and family
Debbie S., California

On Time, Professional, Respectful

We received quality service from our salesperson Tom Bryant and our installer team lead Omar. Both were on time, professional and dealt with us with respect and care. We met with Tom on Saturday and our carpet was installed and complete by Monday afternoon. Everything about the process went off without a hitch.
Brian K., Massachusetts

Totally Impressed – Great Job

I was totally impressed with my Empire Carpet experience from the Empire Today sales representative coming to my home to the actual installation. The crew was professional, clean, courteous and absolutely did a great job. I will use Empire for all my future needs as well as recommend them to others who are interested in a quality job at a fair cost. Thanks for a great job, Empire!
Danny M., Georgia

Beautiful Carpet – We Are Happy

We had our entire first floor recarpeted.  The experience with Empire Today went very well, from the visit with the sales representative to the installation. The carpet looks beautiful and we are happy with our choice.
Barbara H., Washington

Delighted at the Speed and Professional Service

I had Empire Today carpet put in and was delighted at the speed and professional service. Our Empire Today sales representative and the general manager listened to our needs and promptly followed through. Love our new floors, thanks Empire Today.
Dolly W., Nevada

Fast, Courteous, Responsive

We needed to get new carpeting in our home fast.  Empire Today was fast and courteous, installing over 2,100 sq. ft. of carpet in a single day.  We greatly appreciate their responsive service.
Bill W., Washington

I Love Shopping at Empire Carpet

I love shopping at Empire Carpet. They have fast service and knowledgeable sales representatives that come to my home with great samples of the kind of flooring that I asked for. I have used them twice for carpet and hardwood flooring and I have been very satisfied each time.
Sheila R., Texas